Customer Experience White Papers

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Leveraging SAML for Federated Single Sign-on: Seamless Integration with Web-based Applications whether cloudbased, private, on-premise, or behind a firewall
sponsored by PortalGuard
WHITE PAPER: Consult this informative white paper to find out how you can resolve issues with user-accessibility. Single sign-on can eliminate problems with multiple password prompts and make accessibility easier for the user. Learn why a single sign-on process can help handle an organizations multiple cloud applications as well as provide secure accessibility.
Posted: 13 Aug 2012 | Published: 13 Aug 2012

PortalGuard

Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013

BMC Software, Inc.

AppSense User Virtualization Platform
sponsored by AppSense
WHITE PAPER: Among a number of important changes to the enterprise computing environment, none are perhaps as impactful as those surrounding the end user. Take a look at this resource to learn how user virtualization is the key to offering your end-user community an effective and consistent computing experience, no matter the location, device or application.
Posted: 27 Jul 2011 | Published: 26 Jul 2011

AppSense

OMEGAMON Extended Insight- Analysis: Where is your application spending time?
sponsored by IBM
WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

IBM

Desktop Virtualization in K-12 Schools: Reducing costs, saving time and delivering anytime, anywhere access for students and staff
sponsored by VMware, Inc.
WHITE PAPER: This paper will show how desktop virtualization can positively position educational institutions for the future, enabling them to reduce expenses through hard dollar savings and time efficiencies while delivering the experience that students, faculty and staff need and desire.
Posted: 24 Aug 2011 | Published: 24 Aug 2011

VMware, Inc.

 Password Self Help – Password Reset for IBM i
sponsored by Safestone Technologies
WHITE PAPER: Check out this white paper to learn about a self help password application that can give you a high ROI and free up time to work on more business critical issues.
Posted: 07 Jun 2011 | Published: 07 Jun 2011

Safestone Technologies

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Why Most Organizations Miss User Response Monitoring - and What to Do about It
sponsored by Nimsoft, Inc.
WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008

Nimsoft, Inc.

School District of Somerset Goes Virtually One-to-One
sponsored by VMware, Inc.
WHITE PAPER: With over 1650 students and 225 faculty members, attaining one-to-one student to computer ratio for the Somerset School District was no easy task. Access this exclusive resource to learn how the Somerset School District cost-effectively and efficiently dispersed computing resources with desktop and application virtualization.
Posted: 24 Aug 2011 | Published: 24 Aug 2011

VMware, Inc.

Performance, Value and Protection for VMware View
sponsored by FalconStor Software
WHITE PAPER: Desktop virtualization is bringing a new approach to enterprise-wide desktop deployments aimed at providing a better end user and administrator experience than physical desktop deployments, by lowering acquisition and management cost, and offering a highly scalable, easy to deploy and fully protected desktop environment.
Posted: 25 Oct 2010 | Published: 25 Oct 2010

FalconStor Software