WHITE PAPER:
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
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The goal of this paper is to combine a deep knowledge of 802.11 protocols, quality of service (QoS) mechanisms and VoIP handsets with the feedback from IT professionals to identify potential problems and solutions when rolling out VoIP on a Wi-...
WHITE PAPER:
This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy. Continue reading to learn why you should implement FoIP in your organization today.
WHITE PAPER:
In this resource, uncover valuable information about application performance management (APM), and why it's crucial to optimize network delivery as businesses demand more from their networks.
WHITE PAPER:
Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
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As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.
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Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.
WHITE PAPER:
This white paper, sponsored by EMC, is an update of IDC's inaugural forecast of the digital universe published in March 2007. In this year's update we discuss the implications for business, government, and society.
