WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Discover steps you can incorporate into every phase of the development process to improve your application security, and get an overview of application threats and the types of risks to prioritize and remediate.
WHITE PAPER:
The following white paper introduces a mobile application development solution that can allow you to build, deploy, utilize, and capitalize on mobile applications without having to rely on IT for help.
WHITE PAPER:
This paper describes the benchmark results of a leading server/storage configuration. Obtain detailed information on the unique configuration that was tested as well as the specific architectural components.
WHITE PAPER:
Download this resource to see how your peers are responding to the biggest challenges to the current state of secure software development and its changing methodologies.
WHITE PAPER:
This white paper offers key recommendations for software developers to test for quality and security assurance before releasing products to the market.
WHITE PAPER:
Developers have seen an increase in the number of mobile projects; however, their load testing tactics have not adapted to facilitate the new popularity. This whitepaper discusses seven key steps to successfully testing and analyzing your organization's mobile load capabilities.
WHITE PAPER:
One of the most promising paths to virtualization continues to be a software-defined data center (SDDC). A SDDC gives your organization access to the benefits of the private cloud while also delivering a unified configuration of applications, resources, and infrastructure. Read OVHcloud’s white paper to better understand the basics of the SDDC now.
