Customer Call Center Management Multimedia

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Customer Call Center Management Multimedia (View All Report Types)

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

How a Unified Data Cloud Boosts Simplicity and Intelligence for Better Business Outcomes sponsored by Google Cloud & AMD WEBCAST: Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud. Posted: 20 Dec 2022 \| Premiered: Dec 20, 2022 TOPICS: IT Management

Putting Managed File Transfer in Perspective sponsored by IBM WEBCAST: Think about these two themes as you adapt your managed file transfer initiatives to grow with current technology trends. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Standards Processing: The Key to Simplifying B2B Integration sponsored by IBM WEBCAST: See how streamlining data exchange with universal transformation of industry standards data simplifies B2B integration. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Stop Living in the Past: A New Approach to Application Security sponsored by Veracode, Inc. WEBCAST: This webcast will discuss how organizations should evolve their security strategies as users and apps become the risk focal point. Watch to learn how. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Fulfilling the Promise of Omnichannel Retailing sponsored by IBM WEBCAST: Synchronize the consumer experience with the back-end operations through modernized B2B integration. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

IBM Flash Storage Expands with Midrange All-Flash Products sponsored by IBM WEBCAST: IBM introduces midrange and entry-level all-flash options and adds a migration program directed at EMC-Dell customers. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Evolution of the Security Operations Center sponsored by McAfee, Inc. VIDEO: Hear an overview on how SOC is defined within the industry, a history of SOCs and model options for your organization. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management